Cookeville Regional Home Health Earns Patient Satisfaction Award

Cookeville Regional Home Health has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.

A full service home health agency, Cookeville Regional Home Health, formerly known at Highland Rim Home Health, is a department of Cookeville Regional Medical Center providing comprehensive home health needs for the region for more than 30 years. Cookeville Regional Home Health offers skilled nursing, physical therapy, speech therapy, occupational therapy, medical social services, private duty nursing, and personal care for patients in the Upper Cumberland with a registered nurse on call 24 hours a day, seven days a week.

“We are pleased that our home health has received this award based on what our patients are saying about us,” said Paul Korth, CRMC CEO. “Our staff is highly qualified and dedicated to serving patients in their own home with excellent care. Home health services are especially beneficial for those who are chronically ill or living with a disability and may make a difference in them staying in their own home or having to move to a long-term care facility for continued care.”

Home health services are covered by most insurance plans, including Medicare, TennCare and Medicaid. If you think you could benefit from home health services, ask your healthcare provider to see if you qualify. For questions about home health services, call Cookeville Regional Home Health at 931-528-5578.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.