Director of Patient Experience
The Patient Experience Director is passionate about the patient/family experience. The Director is responsible for ensuring that our mission, vision, values, and standards of behavior are coached, validated, and demonstrated in the workplace ensuring accelerated and continuous improvement. Additionally, the Director is responsible for hospital-wide programs, initiatives, training and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. The Director observes the patient experience environment as well as the behaviors of care providers and provides real-time coaching and education. Provides direct feedback to management regarding implementation of process changes to achieve and sustain patient experience best practices. Assists managers and staff with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.