The information and guidelines below are based on information and guidance from the CDC (Centers for Disease Control and Prevention).

COVID-19 SIGNS & SYMPTOMS

Symptoms have been reported as ranging from mild to severe. Symptoms may appear 2-14 days after exposure.

This list is not all inclusive. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

If you are having trouble breathing, experience pain in your chest, are confused, or have bluish lips or face, get medical attention immediately by calling 911 or going to the nearest emergency department.

Click below for the CDC's Cornavirus Self-Check Tool! 

Coronavirus Self-Check Tool

WHAT DO I DO IF I THINK I MAY HAVE COVID-19?

Unless symptoms are severe, it is recommended that you stay home and avoid close contact with others.

If you develop a fever, cough and/or shortness of breath, and have been in close contact with a person known to have COVID-19
OR
If you have fever, cough and/or shortness of breath, and have recently traveled from an area known to have active COVID-19 activity, please follow these recommendations:

CALL AHEAD TO YOUR PROVIDER, EMERGENCY DEPARTMENT OR CLINIC TO DISCUSS YOUR SYMPTOMS TO DETERMINE IF YOU SHOULD BE TESTED.

Be prepared to note symptoms, travel history, or if you were exposed to a person diagnosed with the virus.

You may also call the

Tennessee Department of Health Coronavirus Public Information Hotline

877-857-2945

833-556-2476

(available Monday - Friday 10:00 a.m. – 8:00 p.m. CDT and Saturday-Sunday 10:00 a.m. - 4:00 p.m. CDT)

Note: Some people are at higher risk for complications from COVID-19, including:

  • Older adults
  • Patients with chronic health conditions such as diabetes; lung, kidney or heart diseases; as well as patients who smoke
  • Patients with compromised immune systems, such as those undergoing chemotherapy of taking certain types of medications

Patients with these higher risk conditions who experience COVID-19 symptoms should contact their provider immediately.


PLEASE DO NOT DELAY COMING TO THE HOSPITAL, THE EMERGENCY ROOM, URGENT CARE, OUTPATIENT IMAGING CENTER (OIC) OR OTHER HOSPITAL DEPARTMENTS FOR CARE BECAUSE OF FEARS THAT YOU MIGHT BE EXPOSED TO COVID-19.

We have taken a number of precautionary measures to create a safe environment for the care you  need.

At Cookeville Regional, we...

  • continue to screen all staff, providers, and patients
  • practice universal masking of all staff and providers throughout the medical center and its locations
  • continue to disinfect and clean areas frequently
  • maske patients with respiratory symptoms
  • rapidly move patients to rooms
  • ensure patients remain a safe social distance from each other
  • provide proper personal protective equipment (PPE) for staff members 
  • continue to practice safe social distancing

VISITORS TO CRMC

  • One designated visitor will be allowed per inpatient/observation patient per hospital stay. Visiting hours for these visitors will be daily from 7:00 a.m. – 7:00 p.m. No overnight stays will be permitted. (Visitors for patients with special needs will be allowed for overnight stays if approved by the attending physician.)
  • One parent/guardian per pediatric patient (overnight stays allowed)
  • One support person in the Birthing Center (overnight stays allowed)
  • One visitor in Inpatient Rehabilitation per patient per stay. Visiting hours for these visitors will be 8:00 a.m. – 5:00 p.m.
  • One support person for surgery and procedure patients, including same day patients (must wait in patient room or car until patient returns to a room)
  • End of life (number of family members to be determined by attending physician-overnight stays allowed as approved by attending physician)
  • No visitors in the Emergency Department
  • No visitors for COVID-19 positive or suspect patients unless it is an end of life situation approved by the attending physician
  • No visitors for outpatient testing or appointments
  • No visitors under age 16

All visitors must follow these guidelines:

  • Enter through the North Tower main entrance. Note: Labor and delivery patients and their visitor are allowed to enter through the East Entrance for COVID-19 screening. Same day patients (surgery and GI procedures) will continue to enter through the West Entrance; visitor will then park and enter through the North Tower main entrance for COVID-19 screening.
  • Put on a mask before entering the building.
  • Wear a mask the entire time they are in the hospital.
  • Be registered in the computer as the patient’s designated visitor.
  • Wear an armband with patient name and room number.
  • Be screened for COVID-19, including temperature checks, prior to entering the hospital (overnight visitors must be screened by the nurse each morning).
  • Stay in the patient room for the entire visit - will not be permitted to go to other areas of the hospital, including the café or out to smoke.
  • You may not leave the building for any reason and come back the same day. Visitors can ask staff for a menu or call ext. 3663 to order a food tray from Food Services. 

CRMC encourages families to stay updated with their hospitalized loved ones via phone with calling and texting as well as video apps like FaceTime.

DESIGNATE ONE FAMILY MEMBER TO BE THE PATIENT CONTACT

The patient or family should designate one contact person within the family for patient updates. The patient’s nurse will call that contact person daily with an update between 2:00 – 4:00 p.m. CRMC asks family members and caregivers refrain from calling the nursing unit for information unless it is an emergency.

PATIENT FOOD FROM OUTSIDE
To help prevent the spread of COVID-19 within the facility, CRMC will be following these restrictions:
  • If a patient’s family brings food for the patient from outside the facility, it must not be brought from home and it cannot be stored in the refrigerator. If the food can stay in the patient’s room, it is okay for the patient to have food from outside. 
  • Patients can have clean clothing or phone/chargers (things that can be wiped down) brought in a bag and taken to the nurse by front door staff or the patient’s nurse may pick up from front desk.
  • The nurse will then check items and wipe down if possible.
  • It is okay to continue to have food delivered for staff to front desk.

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME.

VISITOR SCREENING: 

  • Those visitors allowed in the medical center will be screened before being allowed to visit patients.
  • Screening will consist of a list of questions to determine risk of illness.

Inpatients with Suspected or Confirmed COVID-19

  • No visitors will be allowed for adult patients with suspected or confirmed COVID-19, end of life situation will be determined by the attending physician. 
  • One designated visitor will be allowed for patients who are under 18 or who are dependent adults living with parents. The designated visitor must remain in the room. A guest tray will be provided for meals.

*ALL VISITORS MUST BE 16 YEARS OF AGE OR OLDER.

LIMITED ENTRY POINTS FOR THE PUBLIC - EFFECTIVE SUNDAY, MARCH 15

Only three entrances will remain open for entry by the general public:

  • Main Entrance (North Tower)
  • East Entrance
  • ED Entrance

(The Cancer Center entrance will remain open for Cancer Center patients only. No other visitors may access the hospital from that entrance.)

Employees will still be able to enter in the East Entrance, North Tower Main Entrance, West Entrance and Loading Dock Entrance with their badge. 

All Patients Required to Wear Masks 

All patients coming to the medical center or any of its locations must wear a face mask at the recommendation of the CDC. If you have one, please wear it when you come. If you don't have one, a cloth face mask will be provided for you.
 
Supplies are limited and donations are needed so that we may conserve isolation masks for the treatment of positive and suspect COVID-19 patients. For instructions for making hand-sewn masks, visit https://crmchealth.org/how-donate-hand-sewn-masks-supplies. To donate, please contact Karen Bailey at CRMC at 931-783-2740 or email at kbailey@crmchealth.org.

Change in Elective Procedures

We are going to start performing elective cases beginning Friday, May 1, but will do so in a way that ensures safety to patients as well as our staff and providers. We will remain flexible and be ready to revert back to no elective cases if we begin to see an increase of COVID-19 in our community or if we receive a directive from state officials to stop again. 
 
One support person for surgery and procedure patients is allowed, including same day patients. Visitors must wait in the patient room or car until patient returns to a room.
 
For same day surgery patients (surgery and Gi procedures), we have developed a process that will make the drop-off and pick up of these patients as convenient and efficient as possible. 
Drop off: The patient will continue to come through the West Entrance of the medical center. The designated visitor will then park and enter through the North Tower main entrance for COVID-19 screening then go to the patient's room. If the designated driver chooses to wait in the car, there will be a designated parking lot similar to the cell phone waiting area at the airport for them.
Pick up: We will provide updates to that designated person by cell phone and then call them when the patient is ready for pick up.  More information will be provided to patients when they pre-register.
 

Outpatient Imaging Center (OIC) and Cardiac Imaging Center (CIC)

These locations are reopening as of Monday, May 4. No visitors for outpatient testing or appointments.

Outpatient Pharmacy 

CRMC Outpatient Pharmacy customers, as the COVID-19 situation continues to evolve we want to make sure to keep serving you!

Outpatient Pharmacy will now bring your medication to you! Simply park and call 931-783-2552 and will be happy to deliver your medications outside to you!

Hours of operations: Monday-Friday, 7:30 a.m.-5:30 p.m.

Outpatient Services and Classes On Hold  

Out of an abundance of caution for our patients, staff and visitors, we have placed several outpatient services and classes on hold. These include:

  • Cardiac and Pulmonary Rehab
  • Community Events and CPR First Aide Classes
  • Workplace and Industry Health Fairs 
  • Diabetes and Nutrition Education classes 
  • Support Groups
  • Childbirth education classes
  • Orthopedic Joint Replacement education classes

The Sleep Center and Diabetes Center will reopen on May 11, 2020. 

Patient Financial Services 

Patient Financial Services is closed to the public for in-person payments.

Payments made be made by phone, online or by mail.
Visit https://crmchealth.org/patient-financial-services to make a payment.


WAYS TO PREVENT THE SPREAD OF COVID-19 AND AVOID GETTING SICK

The CDC recommends everyday preventive actions to help reduce the spread of this illness.

  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Practice “social distancing” by avoiding large crowds, gatherings and events. Keep at least six feet away others when possible.
  • Boost your immune system – get a good night’s sleep; eat a well-balanced diet; and exercise.

WHAT IF I HAVE POSSIBLE OR CONFIRMED COVID-19? HOW DO I PROTECT THOSE WHO LIVE WITH ME?

The CDC recommends the following things to manage your health at home.

If you have possible or confirmed COVID-19:

  • Stay home from work, school, and away from other public places. If you must go out, avoid using any kind of public transportation, ridesharing, or taxis.
  • Monitor your symptoms carefully. If your symptoms get worse, call your healthcare provider immediately.
  • Get rest and stay hydrated.
  • If you have a medical appointment, call the healthcare provider ahead of time and tell them that you have or may have COVID-19.
  • For medical emergencies, call 911 and notify the dispatch personnel that you have or may have COVID-19.
  • Cover your cough and sneezes.
  • Wash your hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • As much as possible, stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. If you need to be around other people in or outside of the home, wear a facemask.
  • Avoid sharing personal items with other people in your household, like dishes, towels, and bedding
  • Clean all surfaces that are touched often, like counters, tabletops, and doorknobs. Use household cleaning sprays or wipes according to the label instructions.

For any additional questions about your care, contact your healthcare provider or state or local health department.

There is no specific antiviral treatment recommended for COVID-19. People with COVID-19 should receive supportive care to help relieve symptoms. 

For severe cases, treatment should include care to support vital organ functions.

People who think they may have been exposed to COVID-19 should contact their healthcare provider immediately.

Decisions remain the responsibility of the physician who has direct responsibility to their patients.