Cookeville Regional Home Health earns 2021 SHPBest ‘Premier Performer’ Patient Satisfaction Award

Cookeville Regional Home Health has been recognized by Strategic Healthcare Programs (SHP) as a Premier Performer for achieving an overall patient satisfaction score that ranked in the top 5 percent of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“There is a great group of employees at Cookeville Regional Home Health,” said Joy Carr, director. “They are dedicated to giving the patients the best care in their own home. We treat them like our own family members and that makes a difference.”

Cookeville Regional Home Health was also recognized as a Premier Performer in 2019 when it was Highland Rim Home Health.

“Having home health services available for patients is a great asset for the hospital and this community,” said Paul Korth, Cookeville Regional CEO. “Congratulations to the team on being recognized for great patient satisfaction.”

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.

Cookeville Regional Home Health has been providing care since 1978. Services may include skilled nursing, including wound care, ostomy care, observation and assessment due to new disease process, and PICC line care; physical therapy, speech therapy, and other necessary services ordered by a provider.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.