Cookeville Regional Medical Center Introduces New Patient Financial Experience (PFX) for Enhanced Payment Convenience

Cookeville Regional Medical Center (CRMC) is proud to announce the launch of its new Patient Financial Experience (PFX), a streamlined, secure system designed to give patients greater control and flexibility over their healthcare payments.

With PFX, patients can now manage their payments on their mobile device, tablet, or desktop in a way that best suits their needs. Whether paying in full or setting up a payment plan, PFX provides an easy and secure way to pay medical bills. The system also offers the convenience of communicating via text, making transactions faster and more accessible.

“At CRMC, we are committed to not only providing high-quality healthcare but also improving the overall patient experience—including financial interactions,” said Tommye Rena Wells, Chief Financial Officer at CRMC. “With the launch of our Patient Financial Experience, we are giving our patients tools that make payments easier, more convenient and tailored to their individual preferences.”

Patients can enroll in PFX and begin managing their payments today by visiting crmchealth.org/paymybill.