Patient Financial Services

Cookeville Regional Medical Center

Insurance Account Representative Apply
8a-4:30p, M-F

This position is responsible for insurance follow up. Each staff member is required to obtain adequate knowledge and speed to keep up their particular responsibilities efficiently and accurately with minimal supervision.


  1. EDUCATION:  High School Diploma or equivalent


  1. EXPERIENCE:  Minimum of two years general office experience. Previous Healthcare Billing/Collection experiences a plus.


  1. SKILLS:  Knowledge of general office procedures, proficient computer skills in Windows 95 or greater. Must possess the ability to work well under pressure meeting deadlines, production to handle large volume of claims without diminishing required accuracy. Must be self-sufficient and reliant. Must be flexible and willing to accept and adapt to constant change due to changes enforced upon providers by insurance carrier changes and regulations and changes in contract negotiations between provider and insurance companies.
Director Apply

Plans, directs, and manages overall operations in his/her department.  Conducts ongoing analysis, development and implementation of methods, systems and personnel to improve overall efficiency and effectiveness of administrative and customer services in particular departments.

Education Requirements:

Bachelor’s Degree in related field preferred.  Master’s Degree preferred.   Any required education/certifications required by the state of Tennessee or other regulatory agency.



 Five years’ supervisory experience required, preferably in related field.



Must have an aptitude for problem solving.  Experience and basic knowledge of computer software including word processing and spreadsheets.  Must deal with organization, personnel and public demands.  Able to deal with constant pressure in changing environment.  Must possess strong oral and written communication skills, diplomacy and tact.  Demonstrates personal traits of a high level of motivation, team orientation, professionalism and trustworthiness.  Places a high value on treating others with dignity and respect. Maintains technical competence to perform functional responsibilities as needed.