Under the direction of the Production Manager and Patient Services Supervisor this skilled individual assumes daily responsibility for all diet orders, changes and communications concerning patient’s diet and assumes the responsibility for seeing that all patient diet orders are checked for correctness of diet and appropriateness for patient needs for age, tests, etc. Responsible for having advance knowledge of therapeutic diets. Responsible for Room Service guest trays including retail cashier assignments. Maintains excellent working relationships with other hospital departments. Plans, implements and evaluates means to improve customer satisfaction on a continuous basis. Ensures that customers are served properly and in a timely manner. Investigates and resolves customers’ complaints about food quality or service. Ensures quality is maintained and safety and sanitation guidelines are observed. Job duties may include cross training in other areas of the department. Other duties may be assigned by the Patient Services Supervisor.
1. EDUCATION: High school diploma or equivalent required.
2. EXPERIENCE: Requires minimum of 1-year previous related experience, training or equivalent combination of education and experience. Some retail computer register system experience preferred.
3. SKILLS: Computer literate and skilled a plus. Willing to learn other software as needed. Knowledge of HACCP guidelines a plus. Must be detailed oriented. Must possess strong oral and written communication skills. Able to tactfully and courteously communicate well with all contacts. Must exhibit strong customer service skills. Able to work well under pressure, flexible, and able to work through emergencies. Able to function independently and dependently. Able to be flexible in applying knowledge in a variety of situations. Able to assess a situation and make appropriate judgment calls as needed. Must demonstrate personal traits that include a high level of motivation, team orientation and trustworthiness. Treats others with dignity and respect. Must exhibit a neat and clean appearance. Must understand the importance of confidentiality. Valid Tennessee driver’s license is required.
Hospital Main Number: 931-528-2541