Under the direction of the Site Manager, the Scheduler, Referral, Precertification Coordinator processes all requests received via fax, CPOE, and verifies member eligibility, including checking Practice Plus eligibility. Ascertains benefit availability and creates all events in Practice Partner EMR by responding to request per CRMG workflows. Is responsible for notifying requesting providers if the member has terminated coverage, any problems with referrals, or scheduling procedures or tests. Coordinates with the physician in the provision of care, out-patient services provided to minimize the process steps necessary for physician to achieve access for their patient. Assuring that the appropriate payers' have been identified and payers' requirements have been met. Prior authorizing by an insurance company approving the medical necessity of the procedure. Improve the relationship between the hospitals, physician by assuming this responsibility. Education of physician and team members about regulatory and process requirements.
1. EDUCATION: Graduate of a school of practical Nursing. Current Tennessee LPN License.
2. EXPERIENCE: Minimum twelve months experience working in a physician group practice in the pre-cert, referral or scheduling department.
3. SKILLS: Knowledge of general office machines, good computer skills. Comfortable using email and interacting with computer applications. Knowledge of practice management and word processing software. Ability to perform multiple and diverse tasks simultaneously. Must have a neat and professional appearance. Strong written and verbal communication skills and cheerful attitude. Able to enter data into the computer system accurately. Adapt well to changing priorities.
Hospital Main Number: 931-528-2541