Non-Discrimination in Medical Center Services and Benefits/Language Assistance

Notice Informing Individuals about Nondiscrimination and Accessibility 
Requirements and Nondiscrimination Statement: 
 
Discrimination is Against the Law
 
Cookeville Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cookeville Regional Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 
 
Cookeville Regional Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats) 
Provides free language services to people whose primary language is not English, such as: Qualified interpreters
Information written in other languages
 
If you need these services, contact:
 
CRMC Customer Service at 931-783-2733 or the house-wide nursing supervisor at 931-528-2541 (ask to speak with the house-wide nursing supervisor).
 
If you believe that Cookeville Regional Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: 
 
Becky Robertson, 
1 Medical Center Blvd
Cookeville, TN, 38501 
Phone: 931-783-2448
Fax: 931-783-2094
Email: blrobertson@crmchealth.org
 
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, 
Becky Robertson, Director of Compliance, Privacy, and Information Security is available to help you. 
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 
 
U.S. Department of Health and Human Services 
200 Independence Avenue, SW Room 509F, HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD) 
 
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
 
CRMC provides language assistance services free of charge. If you need assistance, please call 1-931-783-2733 or 1-931-528-2541.
 
Spanish:  Atención: Si usted habla español, puede utilizar los servicios de soporte de idiomas de forma gratuita para usted. Llame al 1-931-783-2733 o (1-931-528-2541).
 
Arabic:  انتباه: إذا كنت تتكلم العربية، يمكنك استخدام خدمات دعم اللغة مجانا لك. دعوة 1-931-783-2733 أو (1-931-528-2541).
antabaha: 'iidha kunt tatakallam alearbiata, yumkinuk aistikhdam khadamat daem alllughat majana laka. daewat 1-931-783-2733 'aw (1-931-528-2541).
 
Chinese:  注意:如果你说中国话,你可以免费使用的语言支持服务给您。致电1-931-783-2733或(1-931-528-2541).
Zhùyì: Rúguǒ nǐ shuō zhōngguó huà, nǐ kěyǐ miǎnfèi shǐyòng de yǔyán zhīchí fúwù gěi nín. Zhìdiàn 1-931-783-2733 huò (1-931-528-2541).
 
Vietnamese:  Chú ý: Nếu bạn nói tiếng Việt, bạn có thể sử dụng các dịch vụ hỗ trợ ngôn ngữ miễn phí cho bạn. Gọi 1-931-783-2733 hoặc (1-931-528-2541).
 
Korean: 주의 : 당신이 한국어를 말할 경우, 당신은 당신에게 무료 언어 지원 서비스를 사용할 수 있습니다. 1-931-783-2733 또는 (1-931-528-2541)로 전화하십시오.
juui : dangsin-i hangug-eoleul malhal gyeong-u, dangsin-eun dangsin-ege mulyo eon-eo jiwon seobiseuleul sayonghal su issseubnida. 1-931-783-2733 ttoneun (1-931-528-2541)lo jeonhwahasibsio.
 
French:  Attention: Si vous parlez français, vous pouvez utiliser les services de support de langue gratuitement pour vous. Appelez le 1-931-783-2733 ou (1-931-528-2541).
 
Laotian:  ເອົາໃຈໃສ່: ຖ້າຫາກວ່າທ່ານເວົ້າພາສາລາວ, ທ່ານສາມາດໃຊ້ບໍລິການສະຫນັບສະຫນູນພາສາການຟຣີສໍາລັບທ່ານ. ໂທຫາ 1-931-783-2733 ຫຼື (1-931-528-2541).
aochaisai  thahakva than vaophasalav  thansamad saibolikan sanabsanun phasa kan fri soalab than othha 19317832733 ru 19315282541
 
Amharic:  እትተንቲን፡ ፍ ዮ ስፐክ እምሃሪች፣ ዮ ቻን ሰ ትሀ ላንጓገ ሱፕፖርት ሰርቬስ ፍረ ፍ ችሃርገ ቶ ዮ። ጫልል 1-931-783-2733 ር 1-931-528-2541።
 
German:  Achtung: Wenn Sie Deutsch sprechen, können Sie die Sprachunterstützung Dienste kostenlos zu Ihnen. Rufen Sie 1-931-783-2733 oder (1-931-528-2541).
 
Gujarati:  ધ્યાન: તમે ગુજરાતી બોલે તો, તમે ભાષા આધાર સેવાઓ વિના મૂલ્યે ઉપયોગ કરી શકો છો. 1-931-783-2733 અથવા (1-931-528-2541) પર ફોન કરો.
 
Dhyāna: Tamē gujarātī bōlē tō, tamē bhāṣā ādhāra sēvā'ō vinā mūlyē upayōga karī śakō chō. 1-931-783-2733 Athavā (1-931-528-2541) para phōna karō.
 
Japanese:  注意:あなたが日本語を話す場合、あなたはあなたに無料で言語サポート・サービスを使用することができます。 1-931-783-2733または(1-931-528-2541)を呼び出します。
Chūi: Anata ga nihongo o hanasu baai, anata wa anata ni muryō de gengo sapōto sābisu o shiyō suru koto ga dekimasu. 1 - 931 - 783 - 2733 Matawa (1 - 931 - 528 - 2541) o yobidashimasu.
 
Tagalog:  Attention: Kung magsalita ka Tagalog, maaari mong gamitin ang mga serbisyo language support nang walang bayad sa iyo. Tumawag 1-931-783-2733 o (1-931-528-2541).
 
Hindi:  ध्यान दें: आप हिंदी बोलते हैं, तो आप आप के लिए भाषा समर्थन सेवाओं के प्रभार से मुक्त कर सकते हैं। 1-931-783-2733 या (1-931-528-2541) को बुलाओ।
dhyaan den: aap hindee bolate hain, to aap aap ke lie bhaasha samarthan sevaon ke prabhaar se mukt kar sakate hain. 1-931-783-2733 ya (1-931-528-2541) ko bulao.
 
Russian:  Внимание: Если вы говорить на русском, вы можете использовать языковую поддержку услуги бесплатно для вас. Позвоните 1-931-783-2733 или 1-931-528-2541.
Vnimaniye: Yesli vy govorit' na russkom, vy mozhete ispol'zovat' yazykovuyu podderzhku uslugi besplatno dlya vas. Pozvonite 1-931-783-2733 ili 1-931-528-2541.
 
Persian:  توجه: اگر شما فارسی صحبت، شما می
 توانید از خدمات پشتیبانی از زبان رایگان به
شما استفاده کنید. پاسخ 1-931-783-2733
  و یا (1-931-528-2541).
 
Farsi:
توجه: اگر شما فارسی صحبت می کنند، شما می توانید از خدمات پشتیبانی از زبان رایگان به شما استفاده کنید. پاسخ 1-931-783-2733 و یا (1-931-528-2541).
 
Section 1557, Part of the Affordable Care Act, prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation or identity, or disability.
 
Contact the Director of Compliance with questions or concerns: 931.783.2448